Last updated: Feb 8, 2026
This Privacy Policy explains how Konbiniya Japan Centre Canuck Communications Corp (“we,” “us,” or “our”) collects, uses, discloses, and protects personal information when you:
- visit or use our website at https://konbiniya.com (the “Main Site”);
- shop on our online store at https://shop.konbiniya.com (the “Online Store”);
- contact us by phone, email, or contact forms; or
- otherwise interact with us (collectively, the “Services”).
We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date above. We encourage you to review this page periodically to stay informed about our privacy practices.
1. Who We Are
Business name: Konbiniya Japan Centre Canuck Communications Corp
Main Site: https://konbiniya.com
Online Store: https://shop.konbiniya.com
2. Personal Information We Collect
2.1 Information You Provide to Us
- Contact and inquiry information: name, email address, phone number (if provided), and the content of your message when you contact us.
- Online Store account information (if applicable): name, email address, password (stored in encrypted/hashed form by the platform), and other profile details you choose to provide.
- Order and transaction information: items purchased, order number, purchase date/time, order value, discounts, taxes, delivery method, and order status.
- Shipping and delivery information: recipient name, shipping address, delivery instructions, and (where applicable) tracking information.
- Customer support information: information you provide when requesting support, including order-related questions, returns/exchanges (if applicable), and communications with us.
2.2 Payment Information
When you make a purchase through the Online Store, payment processing is handled by our e-commerce platform and/or third-party payment processors and payment gateways (including, where available, payment options such as credit card, Google Pay, Link, and Peach Payments gateway).
We do not store complete credit card numbers on our own servers. Depending on the payment method used, we may receive limited payment-related information such as payment confirmation, transaction status, partial card details (for example, last four digits), and billing postal/zip code, as provided by the payment processor or gateway.
2.3 Information Collected Automatically
Comments (Main Site)
When visitors leave comments on the Main Site, we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help with spam detection.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available at https://automattic.com/privacy/. After approval of your comment, your profile picture may be visible to the public in the context of your comment.
Media (Main Site)
If you upload images to the Main Site, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the Main Site may be able to download and extract location data from images on the website.
Cookies
Cookies are small files placed on your device that help websites function and perform better. We use cookies and similar technologies for essential functionality, security, and to understand how our Services are used.
- Comment cookies (Main Site): If you leave a comment, you may opt-in to saving your name, email address, and website in cookies. These cookies typically last for one year.
- Login/session cookies (Main Site and/or Online Store, if applicable): If you log in, cookies may be used to keep you signed in and to remember preferences. “Remember me” functionality may extend the login period.
- Shopping cart cookies (Online Store): Cookies may be used to maintain cart contents, sessions, and checkout flow.
- Security cookies: Cookies may be used to help protect against fraud, abuse, or unauthorized access.
You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect the functionality of certain parts of the Services (including the Online Store checkout flow).
Embedded Content
Our Services may include embedded content (for example, videos, images, or articles). Embedded content from other websites behaves in the same way as if you visited that other website directly.
These third-party websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with embedded content, including tracking your interaction if you have an account and are logged in to that website.
Analytics
We use Google Analytics to understand how visitors interact with our Services. Google Analytics may collect information such as pages visited, time spent on the site, browser type, device information, and referring websites. This information is used in aggregated form for statistical and performance analysis and does not directly identify you.
Google Analytics uses cookies and similar technologies to collect information. You can learn more about Google’s privacy practices at https://policies.google.com/privacy. We may also use Google Search Console to monitor search performance and improve our Services.
3. How We Use Personal Information
We may use personal information for the following purposes:
- To provide the Services (including processing orders, deliveries, and customer support)
- To communicate with you about your inquiries, orders, returns/exchanges (if applicable), or service updates
- To manage and improve our Services, including troubleshooting, performance, and user experience
- To prevent fraud and enhance security, including spam prevention and abuse detection
- To comply with legal obligations (e.g., tax, accounting, and regulatory requirements)
- Marketing communications (if you opt in): where you have provided consent (for example, by subscribing), we may send you promotional or informational emails. You can unsubscribe at any time using the link in the email or by contacting us.
4. Who We Share Personal Information With
We do not sell your personal information. We may share information in limited circumstances, including with:
- E-commerce platform provider (Lightspeed): Our Online Store is powered by Lightspeed. Personal information may be processed and stored through the Online Store platform to enable online shopping, account management, and order fulfillment.
- Payment processors and gateways: to process payments and manage fraud prevention, chargebacks, and refunds, as applicable (including, where available, Google Pay, Link, and Peach Payments gateway).
- Shipping and delivery providers: to deliver your orders (for example, Canada Post and, depending on operational conditions, other carriers such as Purolator).
- Analytics and security providers: to help us understand usage and protect the Services (e.g., analytics, spam detection).
- Legal and regulatory disclosures: if required by law or a valid legal process, or to protect our rights, safety, and property.
If you request a password reset (where applicable), your IP address may be included in the reset email.
5. International and Cross-Border Processing
Some of our service providers may process personal information on servers located outside of Canada. Where this occurs, we take reasonable steps to ensure appropriate safeguards are in place and that personal information is protected in accordance with applicable privacy laws.
6. How Long We Retain Personal Information
- Order records: We retain order and transaction records for as long as necessary for operational purposes and to meet legal and accounting obligations. (In many cases, business records may be retained for several years in accordance with applicable law.)
- Contact inquiries: Retained for as long as necessary to respond and manage our relationship, and to meet legal or operational requirements.
- Comments (Main Site): Comments and metadata may be retained indefinitely to help recognize and approve follow-up comments.
- Registered users (if applicable): If you register on our Services, we store personal information in your user profile. Users can view, edit, or delete their personal information at any time (except they may not be able to change their username). Website administrators may also view and edit that information.
7. Your Rights and Choices
Depending on your circumstances and applicable law, you may have rights to access, correct, or request deletion of personal information we hold about you.
If you have an account on the Services or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided. You can also request that we erase personal data we hold about you. This does not include data we are obliged to keep for administrative, legal, or security purposes.
You may also opt out of marketing emails at any time by using the unsubscribe link in the message or contacting us directly.
8. How We Protect Personal Information
We use reasonable administrative, technical, and physical safeguards to protect personal information, including SSL (Secure Sockets Layer) encryption during transmission where applicable. Access to personal information is restricted to authorized personnel who need it to perform their duties.
9. Data Breach Procedures
In the event of a confirmed data breach, we will promptly investigate to determine the scope and impact. In accordance with applicable legal requirements, we will notify affected individuals and relevant authorities where required, and we will take steps to help prevent similar incidents in the future.
10. Third-Party Links
Our Services may contain links to third-party websites. We are not responsible for the privacy practices of those third parties. We encourage you to review the privacy policies of any third-party sites you visit.
11. Compliance with Applicable Privacy Laws
We comply with privacy laws applicable to our operations, including British Columbia’s Personal Information Protection Act (PIPA) and Canada’s federal privacy laws, as applicable. We may disclose information as required by law or in response to valid legal processes.
12. Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us:
- Company: Konbiniya Japan Centre Canuck Communications Corp
- Phone: 604-682-3634
- Email: Please contact by Contact form.
- Addresses:
1238 Robson St, Vancouver, BC, Canada V6E 1C1
2307 W 41st Ave, Vancouver, BC, Canada V6M 2A3